FAQs

Frequently Asked Questions

Do you have a question about Moovah? Take a look at our frequently asked questions below:

What is Moovah?

Moovah is a  vehicle Insurance product underwritten by Econet Insurance that offers both Third-Party and Comprehensive Cover and one can register using on the phone. Customer also has an option to buy their ZINARA and ZBC licence discs.

How do I buy insurance with Moovah?

You can buy or renew your vehicle insurance, ZINARA and ZBC licence discs by simply dialling *901# using an Econet registered line.

What is required for Moovah registration?

There is no paper work required to buy insurance, ZINARA and ZBC on the phone and all you need to know is information on vehicle registration number.

What kind of vehicles can sign up for Moovah?

Any vehicle in Zimbabwe on the ZINARA licensing database such as a private vehicle, motorcycle, truck, taxi, commuter, trailers and many others can sign up for the product.

Which motor vehicle insurance products are available on Moovah?
  1. RTA - Third Party
  2. Full Third Party
  3. Full Third Party, Fire and Theft
  4. Comprehensive Cover
What are the licensing periods I can insure on Moovah?

The following licensing periods apply on Moovah:

  • 4 Months (One Term) 
  • 8 Months (Two Terms)
  • 12 Months (Three Terms)
  • Other
    • 5 Months
    • 6 Months
    • 7 Months
    • 9 Months
    • 10 Months
    • 11 Months
       
It is possible to pay for the whole year?

Yes indeed, you can pay for the number of terms you may want to get cover for from a minimum of one term (4 months) upwards up to a whole year (3 terms).

Can I get insured on Moovah for a vehicle that is not registered in my name?

Yes, you can cover a vehicle that is not registered in your name and you can also buy insurance or ZINARA or ZBC for your loved ones or colleagues.

Can I pay premiums on behalf of someone else?

Yes indeed, it is possible to pay premiums on behalf of someone; all you need are their correct vehicle registration details.

Does my vehicle insurance cover me beyond Zimbabwean borders?

For all comprehensive motor vehicle insurance covers, your vehicle is covered in the SADC region with the exception of DRC Congo.  

How do I buy or renew third-party, full third-party & full third-party, fire & theft?
  1. Dial *901# & Select Buy Insurance
  2. Select Insurance Type
  3. Select Insurance Period
  4. Choose vehicle to licence from registered vehicles
  5. Select Vehicle Type & Use
     
How do I buy or renew Comprehensive Cover?
  1. Dial *901# and Select Buy Insurance
  2. Select Comprehensive Cover
  3. Select Insurance Period
  4. Choose vehicle to license from registered vehicles
  5. Select Vehicle Type and Use
  6. Enter Value and Select Pay Now
How do I buy a ZINARA licence?
  1. Dial *901# & Select Buy ZINARA
  2. Select ZINARA Period
  3. Choose vehicle to license from the registered vehicles
  4. Select Pay Now
     
How do you buy ZINARA and ZBC licensing?
  1. Dial *901#
  2. Select Buy ZINARA and ZBC
  3. Select ZINARA Period
  4. Choose vehicle to license from the registered vehicles
  5. Select ZBC Period
  6. Select Radio Usage & Pay
     
What should I do immediately after an accident?
  1. Call our customer services toll free helpline 311 or contact the AA Zimbabwe Helpline on 0782783691/ 0242 776760 or 04 2932089 while on the accident scene in case there might be need for ambulance or roadside assistance.
  2. Moovah has also partnered with Vaya Africa to provide courtesy rides.
Where do I submit a claim in the event of an accident?
  1. Econet Shops & ZIMPOST Outlets
  2. Email-moovahclaims@cassavasmartech.co.zw
  3. WhatsApp required documents to 0772 252 462
What documents are required when submitting a claim after being involved in an accident?

For a Comprehensive Cover and Full Third-Party Claim:

  1. A completed claim form
  2. Copy of the driver’s licence
  3. A police report
  4. 3 quotations from panel beaters or suppliers
     
What are the documents required from the insured after an accident?
  • Completed claim form
  • Copy of the driver’s licence
  • Police report
     
What are the documents required from the third-party after an accident?
  • Copy of the driver’s license (front & back)
  • Police report
  • Quotes from reputable panel beaters
  • Confirmation of cover note from the insurer
What information will the AAZ helpline operator will require from me?
  • Name
  • Present location
  • Econet Policy number
  • Vehicles details
  • Return details of Econet client to enable AAZ to manage the recovery from start to finish
     
Are there any exclusions by AAZ?
  • AAZ will not cater for public service vehicles.
  • AAZ will not cater for heavy vehicles.
  • AAZ will not carry out desk top valuations.
Where can I get more help on Moovah?

You can contact us on our toll-free number 311 or visit our website on www.ecosure.co.zw or our Facebook page MoovahZim or follow us on Twitter- @MoovahZim


 

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