1. How can I Pay for Travel Insurance?
One can pay through cash, swipe, bank transfer or EcoCash.
2. How do I make a claim?
You must contact us by phone if you want to make a claim using the relevant number given below, depending on the type of claim:
- CLAIMS: For all Non-Emergency and Reimbursement claims, you must contact: Econet Insurance (Pvt) Ltd, 1906 Liberation Legacy Way (formerly Borrowdale Road), Borrowdale, Harare, Zimbabwe Tel: 311 / +263 774222546 / +263 777222508 Email: moovahclaims@econetinsurance.co.zw
- FOR MEDICAL ASSISTANCE AND/OR REPATRIATION CLAIMS: In the event of any illness, injury, accident or hospitalisation which requires inpatient or outpatient treatment, you must contact: Linkham Assist Tel (Abroad): +27 10 211 6981 Email: assistance@linkham.com
3. Premiums are paid after how long (monthly or quarterly)?
Premiums are paid upfront depending on the number of days of travel. The premium is paid for the number of days being travelled.
4. Are there any cash backs if nothing happens during my travel?
There are no cash backs under this policy.
5. What are the requirements or documents needed?
The key information required for each insured person includes their full name, age, passport number, dates of travel, and the area they are travelling to.
6. Requirements for claims, e.g., legal expenses and baggage loss
For Cancellation/Curtailment claims the following is required:
- A medical certificate from the treating medical practitioner.
- In the case of death causing cancellation or curtailment of the trip, the original death certificate.
- Booking confirmation together with a cancellation invoice from your travel agent.
- Your unused travel tickets.
For Emergency medical and other expenses claims:
- Receipts or bills for all in-patient/out-patient treatment or emergency dental treatment received.
- Original death certificate and receipts or bills for funeral, cremation or repatriation expenses.
For Baggage loss claims:
- A police report from the local Police in the country where the incident occurred.
- A Property Irregularity Report from the airline.
For Personal liability claims:
- Full details in writing of any incident.
For Travel inconvenience and flight delay claims:
- A letter from the carriers confirming the number of hours delay.
- Your unused travel tickets.
7. You're supposed to claim within what period?
The claim notification must be made within 31 days following any bodily injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may lead to a claim under this policy.
8. How long does it take to get a pay-out after claiming?
For medical assistance and/or repatriation claims, assistance is rendered to the client immediately.
For all Non-Emergency and Reimbursement claims, it takes 7 working days from the day of registration for the claim to be settled.
9. Is there a group or club cover?
Group cover is available for those travelling in groups.
10. Is there a cover that goes beyond 180 days, e.g., 2 years?
Cover can be purchased for up to a year and the policy can be renewed afterwards.
11. Do I get a certificate or membership card to use especially for MEDICAL EMERGENCIES?
A travel insurance certificate is issued upon purchase of travel insurance.